Author: Mike Reid
Storyteller: Jim O’Conner, Head Librarian, Kennametal in ’90s
True Story – Several years ago, the CEO of Kennametal, a company with advanced metal cutting technology, had dinner with the CEO of General Motors. This was during the time that the Saturn automobile manufacturing plant was being established. In the course of the meal, Kennametal’s CEO said that he could guarantee in writing that none of his competitors would ever have metal-cutting technology more advanced than Kennametal’s.
The GM CEO was stunned, as this was such a strong and unequivocal claim and he asked the Kennametal CEO how he could be so sure.
The response was as strong as the claim. The CEO explained that his corporate library had:
- Huge databases with scientific and technical peer-reviewed literature, grey literature, technical reports, patent information, and more, all updated monthly or faster.
- Automatic “Current Awareness” services that let information professionals monitor the latest technical advances with full access to the right information.
- The latest thinking from world-class experts collected from technical conferences around the world.
Kennametal’s CEO continued to explain he had created a culture where materials scientists, physicists, and engineers were all closely aligned with his information professionals. The information professionals were expert in efficiently finding and delivering relevant content to help avoid known problems. The information professionals help select optimal development paths, and allow the company to be “smarter and faster” from design through development, to product delivery, maintenance, and operations.
The Kennametal CEO was pitching the impact and value of the library to the CEO of General Motors.
From this interaction, Kennametal successfully won the only “sole-source” contract for GM’s Saturn plant. As the only cutting tools vendor for the Saturn, Kennametal’s revenue growth was in the tens of millions of dollars.
To truly be Future Ready, you need an information professional. It’s that simple.